GENERAL INFORMATION AND HOTEL POLICIES

Check-in from 11:00. Requested at check-in full payment of room rate and a passport for registration

Check-out within 11:00 Note: check out can be extended at no cost for 1 hour Late check out supplement till 4 pm = 1 / 3 of room daily rate; till 8 pm = 2 / 3 of room daily rate; till 12 pm = 1 full room daily rate

Age requirement guests must be 18 years or older with valid identification to reserve and check into a room.

Airport transfer

Pick-up service to and from Dar es Salaam Int. Airport at following costs: 1 passenger/1 way 40 USD; 2 passengers/1 way 45 USD; 3 passengers/1 way 50 USD; 4 passengers/1 way 60 USD. In order to book the service it is needed to send written acceptance of costs along with flight datas (number, date and arrival time of flight, airway’s name, airport of provenance). Cost of transfers can be debited on room’s bill and paid at check out. For transfers for more passengers please write directly to sales@landmark ..new - .com mail

Bank payments

Bank payments Bank: CRDB BANK PLC Dar es Salaam, Tanzania
Branch: Azikiwe
Account holder's name: Landmark Hotel Limited
BIC-SWIFT code: CORUTZTZ
USD account number: 02J1027619800
TSH account number: 01J1027619800

Breakfast

Breakfast is always included in room rate; extra breakfast cost is $ 9. Breakfast is served in “Calabash Restaurant” every morning from 7 am till 12. It is possible to have breakfast from 4 am to 7 am served in the room.

Business facilities

The Hotel property includes a separate 2000 sqm conference building with 8 main meeting rooms and a total capacity up to 1.100 participants.

Cancellation for “Force majeure”

in the event of “Force Majeure” , i.e. unpredictable events which would make impossible and or extremely unsafe travelling to the hotel all deposit eventually given will be transferred for future reservations.

City Centre/Hotel trasnfers

pick-up service to and from the city centre can be arranged at cost of 25 USD – 1 way max 4 passengers. The cost of the service can be charged on room’s bill and paid at check out. For transfers for more passengers please write directly to sales@landmark ….. new – .com mail

Connecting rooms

connecting rooms are NOT available.

Cot/crib supplement

is $ 10 per day, maximum 1 per room.

Deposits

In case of cancellation, postponements and/or amendments, deposits are non refundable.

Groups: cancellation and other terms and conditions

  • Attrition clause: up to 1 month prior to arrival date a maximum
  • quantity of 20% of rooms can be cancelled without penalty, over 20% client will refund the hotel a penalty equal to the 75% of the agreed room rates.
  • Conference day-fee: up to 1 month prior to arrival date the hotel will apply an attrition percentage of 20%, over such percentage only the 25% will be charged as penalty.
  • Deposit refund: in case of cancellation due to reasons not depending on Landmark Resort, no deposit will be refunded.
  • Increase limit: a maximum of 20 people/plates may be added to the number of people attending the function if this is done on day of the function.
  • Payments: we require 100% payment prior to the function. Booking will be cancelled if the payment is not made on time.
  • Total cancellation: If an event is cancelled for reasons not depending on Landmark Resort, no deposit will be refunded.

Elevator

a lift is available. No ground-floor rooms are available.

Entrance to Beach & Pool

all non-room guests, i.e. those who have not a room and wishing to access the beach and swimming-pool area will be required to pay an access resort fee which is variable. Entrance ticket validity ends at 8 pm. It is not possible to bring food and/or drinks from outside. No balls will be allowed inside and no football playing is permitted. Access to swimming pool is permitted only wearing swimsuit.

Extra Bed

supplement is $22 per bed, per day, maximum 1 per room.

Internet wifi

is available in all areas and is free of charge.

Languages spoken in hotel

  • Swahili
  • English
  • Russian
  • Italian

Laundry

laundry and ironing service is provided on request, the tariff list is in guest-rooms.

Lost & found

Found items will not be held for more than 30 days from day of finding. Massage at first floor a Massage Parlor is operating from morning to evening. No show In case of no show no deposit will be refunded. Parking free private parking is possible on site.

Payment

Rooms are to be paid at check in, no exceptions can be made. If accommodation for the entire stay is not paid upon arrival it will be not permitted to access rooms.

Pets

Pets are NOT allowed.

Photography & Video shooting

Non-professional photography and filming is permitted on the hotel premises. Requests to use any area of the hotel for professional photography and filming or as a location for commercial photo-shoots will be charged. Costs and conditions are the following: Tsh 150.000; maximum number of persons allowed is 30; total maximum stay is one hour; no music or music equipment is allowed inside the premises

Port/Ferry Boat - Hotel transfers

Pick-up service to and from the Port/Ferry boat can be arranged at cost of 25 USD – 1 way max 4 passengers. In order to book the service it is needed a written acceptance of costs along with arrival time and date and name of boat. The cost of the service can be on room’s bill and paid at check out. For transfers for more passengers please write directly to sales@landmark ….. new – .com mail

Prepayment

No prepayment is needed, unless for group reservations.

Guest Registration

Access to guest room is only permitted after registration at reception (includes all guests). Children under 18 must be accompanied by a parent. When a child is travelling with other adults, written authorization from one of its parents, accompanied by a photocopy of the parents’ passport, must be given to reception at the time of check-in.

Rooms’ devices

The use of cooking appliances, naked flames and irons is strictly prohibited. Electronic safes and hairdryers are available in every guest room and suite.

Room occupancy

A single room is intended for only 1 occupant person, an extra person (adult or child) will be charged accordingly. A double room is intended for only 2 occupant persons , an extra person (adult or child) will be charged accordingly. A triple room cannot be occupied by more than 3 persons (adults or children) and cannot have more than 3 single beds (or a double bed plus a single bed).

Smoking policy

It is NOT permitted to smoke in guest-rooms and inside publich areas.

Swimming Pool and Hotel facilities

The hotel reserves the right to close any part of the existing facilities for essential maintenance without prior notice and without entitlement or compensation. The hotel is not responsible for any physical harm incurred whilst using facilities, also arising from prior disorders or illness. Children of any age are permitted to use the outdoor pool under direct parental supervision. Swimming in outdoor pools is only permitted during the established opening hours when the life guard is present.

Music

Music is NOT allowed around the pool and the beach area of the hotel. It is thus absolutely not allowed and will not be permitted to bring an external DJ or any type of band and the hotel or any kind of music equipment inside hotel premises. This prohibition doesn’t apply to our Conference and events building where all music at anytime can be played.

Room rates

Rooms rates are variable and always include breakfast and all taxes. Included in all rates: air-condition, in-room safe (suitable for cameras, small video cameras and tablets and notebooks up to measure 13.3" ; coffee and tea maker; full buffet breakfast; wi-fi h34; guarded parking; access to swimming-pool; access to the hotel beach; access to play garden for children; reception service and check-in h34; room make-up and turndown service (daily); luggage deposit. Services not included: food and drinks; laundry service; babysitting Service; supplementary beds and cribs; taxi service; all not mentioned in "Included in all rates".

VAT exemptions

It is necessary to present a copy of a valid document which certifies the VAT exemption

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